We strive for complete customer satisfaction. This policy explains returns, exchanges, and refunds:

 

  • Right of Withdrawal (EU Consumers): You can cancel most purchases within 14 days of receipt without giving any reason . To do so, contact customer service before the deadline and return the item You must return the goods in their original condition and packaging. Return shipping costs within this period are paid by you (unless otherwise stated at purchase). We will refund your payment (including standard delivery charges) within 14 days of receiving the returned goods.
  • Exchanges: If you simply want a different product (size, design, ) rather than a refund, please contact us. We will guide you to return the original item (at your cost) and place a new order for the replacement item.
  • Exceptions – Personalized & Custom Goods: Personalized items (custom engraving, made-to- order pieces, or bespoke designs) cannot be returned or exchanged for a refund under the 14- day rule , as per consumer law Please choose carefully when ordering personalized products.
  • Defective or Damaged Goods: If you receive a damaged or incorrect item, or a product with a defect, please notify us within 14 We will arrange a replacement or repair free of charge. If replacement/repair is not possible, we will refund you. Under EU consumer law, you have up to two years from delivery to make such a claim . For Swiss customers, a 2-year warranty similarly applies        . We may require proof of purchase (order confirmation) and evidence of the defect.
  • Refund Process: Refunds are issued to the original payment method after we receive and inspect the returned Please allow a reasonable processing time. If you receive only part of an order (multiple items) or do not accept the delivery, separate refunds may be processed accordingly.
  • Shipping Costs on Returns: Unless the return is due to our error or a defect, return postage is your responsibility . We recommend using a trackable shipping We are not responsible for returned goods lost or damaged in transit.
  • Duties and Taxes: For international returns, please note that any import duties or taxes paid are not refundable by For EU customers, we will refund any VAT charged; non-EU customers may reclaim local taxes via their customs authority.
  • Communication: To initiate a return or report a defect, contact our support team with your order We will provide the return address and instructions. Our customer service is available via email or phone as listed on our website.